Our Efforts For Community Safety

At Orange Tours and Transportation we are committed to continuously upgrading our elite standards so that your comfort and safety are never compromised. All vehicle interior seating, carpets, floors and interior and exterior touch points have been steam cleaned, deep cleaned and sanitized. We will continue these practices after every use. The decision was made to decrease points of contact and remove all media from our vehicles. Upon check-in, Chauffeurs will have their temperature taken, recorded and they will be issued a new protective face mask, a pair of protective gloves, a personal size bottle of hand sanitizer, and sanitizing wipes. Chauffeurs will maintain social distancing throughout their shift and especially when engaging with clients.

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Due to COVID-19 and the stay-at-home order affecting non-essential business in Florida, our call center is currently closed. However, we’re available via email at info@orangetrans.com to answer any questions you may have. Due to the high volume of emails we are currently receiving, please allow 7-10 business days for a response. We are working to reply as quickly as possible and appreciate your patience during this time.

To learn more about your cancellation options,click here.


We understand that cruise lines have decided to suspend select sailings. Accordingly, we will be suspending Go Port Packages for these cruises including any scheduled transportation and hotel reservations. In our commitment to stress-free travel, we have implemented flexible travel options, waiving all change fees, that will allow you to to decide on a future package credit or a refund consistent with our cancellation policy.

Suspended Sailings:

Disney Cruise Line — 3/14/20- 10/02/20

Royal Caribbean — 3/14/20- 7/31/20

Norwegian Cruise Line — 3/14/20- 7/31/20

Carnival Cruise Line — 3/14/20- 7/31/20


Disney Cruise Line Extends Suspension of Departures for the Disney Dream and Disney Fantasy through September 15, 2020

In alignment with the announcement made on June 19, 2020 by Cruise Lines International Association regarding the voluntarily extension of suspended passenger operations from U.S. ports, Disney Cruise Line is cancelling Disney Dream and Disney Fantasy sailings through September 15, 2020.

Disney Cruise Line has already suspended Disney Wonder sailings through September 14, 2020, and Disney Magic sailings through October 2, 2020.

Guests booked on affected sailings who have paid their reservation in full will be offered the choice of a cruise credit to be used for a future sailing or a full refund. Guests who have not paid their reservations in full will automatically receive a refund of what they have paid so far. These Guests and travel agents will receive an email from Disney Cruise Line outlining details and next steps.

Guests who booked their reservation through a travel agent should contact them directly with any questions. Those who booked directly with Disney Cruise Line and have questions after receiving their email should call us at (866) 325-6685 or (407) 566-7797.

For more information, visit https://disneycruise.disney.go.com/guest-services/advisory/


Royal Caribbean Travel Updates:

Royal Caribbean announced that they are suspending cruising in the United States beginning March 14 through July 31, 2020.

Guests sailing between these dates will automatically receive a 125% Future Cruise Credit to sail with Royal Caribbean by April 30, 2022. Guests who prefer a refund will have until December 31, 2021 to request it and deactivate their Future Cruise Credit. Refunds will be issued up to 30 days after submitting a request.

Royal Caribbean is allowing all other customers to cancel their cruises through August 1, 2020, up to 48 hours before sailing in order to receive a credit of the same value for a later cruise. This Future Cruise Credit is valid through December 31, 2021 or 12 months from your original sail date.

For more information, visit https://www.royalcaribbean.com/cruise-ships/itinerary-updates


CANCELED CRUISES

 

As the COVID-19 situation continues to evolve, we regret to inform our guests that Carnival Cruise Line is having to cancel the following sailings:


  • All San Francisco sailings through 2020
  • All Carnival Sunrise sailings through and including October 19, 2020
  • All Carnival Legend sailings through and including October 30, 2020
  • All Carnival Radiance sailings through and including November 1, 2020
  • All Carnival Spirit Alaska, Hawaii, & Trans-Pacific sailings through and including October 6, 2020
  • Carnival Breeze, Carnival Dream, Carnival Elation, Carnival Freedom, Carnival Horizon, Carnival Magic, Carnival Sensation, & Carnival Vista sailings through and including July 31, 2020
  • Carnival Splendor sailings through and including September 17, 2020
  • All Other Ships sailings through and including August 31, 2020

For more information, visit https://www.carnival.com/health-and-sailing-update


Norwegian Travel Updates:

Norwegian Cruise Line announced a voluntary suspension of all cruise voyages from March 13 through July 31, 2020. 

Guest affected by cancellations between March 13 - 17 will automatically receive a 150% Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 1, 2020.

Guest affected by cancellations from March 18 to June 30 will automatically receive a 125% Future Cruise Credit which can be applied towards any Norwegian Cruise Line voyage through December 31, 2022. Future Cruise Credits will be applied to your account by April 17, 2020.

NCL is also giving an additional 20% discount when you book by April 27, 2020 using your Future Cruise Credit on cruises embarking October 1, 2020 - December 31, 2022, which will automatically be applied when you book online.

However, guests who prefer to not take advantage of a Future Cruise Credit can elect to receive 100% refund to the original form of payment 90 days after submitting a refund form. If your suspended sailing was scheduled to embark between April 12 - May 10, 2020, you will be able to request your refund starting April 13, 2020.

Norwegian Cruise Line is letting all of their other cruisers sailing through September 30, 2020 cancel up to 48 hours before their sail date for a Future Cruise Credit equal to 100% of their cruise total. This offer applies to all new and existing bookings. Guests have until December 31, 2022 to redeem their Future Cruise Credit on a new sailing. For all cruises October 1 and beyond, you can cancel for a full refund up to 120 days before your cruise.

For more information, visit https://bit.ly/2U83tPd