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Refunds & Cancellation Policy

Overview

This is a summary of our refunds and cancellation policy. Please read our full Terms and Conditions.

Orange Tours and Transportation allows you to book directly with your transport supplier on the Orange Tours and Transportation website. In addition, Orange Tours and Transportation makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.

Orange Tours and Transportation allows you to book directly with your transport supplier on the Orange Tours and Transportation website. In addition, Orange Tours and Transportation makes the booking process easy by making sure all prices are fixed, by holding your booking money on your behalf until after travel, and making available 100% refunds in certain cases.

100% refund guarantee

Because your plans may change, Orange Tours and Transportation guarantees a 100% refund on cancellations, with no cancellation fees, on all cancellations received not less than 48 hours before your scheduled pick up time.

Cancellations can be made directly on our website by visiting Manage my Booking and clicking “Cancel my Booking”.

Please contact Orange Tours and Transportation as soon as possible if you have trouble cancelling a confirmed booking so that we can process your refund.

Booking cancellations

You may cancel your booking at any time prior to your pick-up departure time by visiting Manage my Booking and clicking “Cancel my Booking”. If you are unable to cancel the booking yourself, you must notify Orange Tours and Transportation. You should notify Orange Tours and Transportation as soon as possible in order to make sure you are eligible for a refund. Refunds are only available if the cancellation is made more than 48 hours before your scheduled pick up time

Your booking is not considered cancelled until Orange Tours and Transportation confirms your cancellation. The time of cancellation is considered to be the time Orange Tours and Transportation confirms your cancellation request.

Fees and refunds on booking cancellations

You are eligible for a 100% refund on your booking, with no cancellation fees, for cancellations greater than 48 hours prior to your pick-up departure time.

You are not eligible for any refund on your booking for cancellations 48 hours or less prior to your pick-up departure time.

Booking changes

You may change your booking details at any time more than 48 hours prior to your pick-up departure time. In order to make a change, you must notify your transport supplier as soon as possible for any changes to your booking details.

Your booking details are not considered to be changed until your transport supplier confirms the change. The time of the change is considered to be the time that the transport supplier confirms the change.

It is recommended that you call your transport supplier to make any changes immediately as you need them.

It is usually not possible to make changes to bookings 48 hours or less prior to your pick-up departure time, except at the sole discretion of your transport supplier.

Fees and refunds on booking changes

You are eligible for no fees for changing your booking details, for changes greater than 48 hours prior to your pick-up departure time, so long as the total cost of your transfer remains the same.

If booking changes result in extra charges in addition to the amount previously paid, you will need to settle the difference with your transport supplier.

If booking changes result in lesser charges in addition to the amount previously paid, no partial refund is possible and your fee for the change is equal to the difference between the two charges.

Disputes

If you have some trouble with your transport, your first action should be to immediately contact your transport supplier. Your booking is managed directly by your transport supplier and the sole party who can resolve any dispute is your transport supplier.

In the case of a dispute between a passenger and a transport supplier, the transport supplier may authorise Orange Tours and Transportation to issue a full or partial refund. If authorised by the transport supplier to issue a refund, then Orange Tours and Transportation will refund the passenger within 48 hours.

In the instance of a dispute, the transport supplier has the final say over whether Orange Tours and Transportation can issue a refund on their behalf. Orange Tours and Transportation is not able to offer any other resolution than a refund. If another resolution is sought by either the passenger or the transport supplier, then that party should contact the other party directly.

Liability

Despite your transport supplier’s best intentions, your best intentions, and the capabilities of the Orange Tours and Transportation website, your travel plans may go awry. Please note Orange Tours and Transportation is not responsible for any loss or damages incurred as a result of a transport booking via Orange Tours and Transportation.

By using Orange Tours and Transportation you agree to Orange Tours and Transportation Terms and Conditions which outline this in more detail.

Further information

For any questions regarding this policy, please contact us.

For any specific questions regarding your transport, please contact your transport supplier. You can find these details on your booking confirmation.

Further information

For any questions regarding this policy, please contact us.

For any specific questions regarding your transport, please contact your transport supplier.

Last updated

We update this policy from time to time, so please refer to this page regularly. This page was last updated on 09/30/2019.

 

Clean, safe vehicles

Reliable, comfortable 24 hour airport transfers.Non-airport hourly and point-to-point service.Licensed, permitted, and fully insured.English Speaking drivers.Professional, prompt, superior service.Drivers background checked.Meet and greet.

 

Flexibility Reservations

Whether it's an existing or new booking, our Future Package Credit Program gives you the option to change your travel plans without penalty.FREE 15 min. grocery stop with round trips. FREE One Child safety or booster seat.

 

Orange Assurance

You can feel confident booking our services, with the peace of mind that if plans change, we can simply reschedule your reservation or refund your money.

FordSUV

SPECIALS  PORT CANAVERAL TRANSPORTATION STARTING  $111.00 ONE WAY FROM ORLANDO MCO TO DISNEY STARTING AT $54

Focused on safe, reliable, exceptional service.Over the past 29 years, we've built our reputation on dependable, quality, guaranteed service. From your reservation until the end of your trip, you'll experience a hassle-free, comfortable ride. If you need help booking your service, our reservation specialists are standing by to assist you.

We are confident that we provide the lowest rates in Orlando as well as the Port Canaveral/Cocoa Beach area. If you ever find a deal better than ours, please let us know when you make your reservation, and we will give you a lower rate or match it. Our friendly, knowledgeable staff is ready to help you 24 hours a day; and our professional, courteous drivers are ready to meet all your ground transportation needs. For over 25 years our priority has been to provide a professional ride that is convenient, reliable, safe, affordable and clean while exceeding your highest expectation.

Book your cruise transfers with Orange Transportation. Exclusive Service to/from the airport, your hotel, home or the cruise terminals.

With our exclusive Van and SUV's service, we arrive according to your schedule. Your friendly driver will greet you and handle your luggage.  We'll take you directly to and from the cruise terminal, no other passengers and no other stops!