Cancellation Policy:

48 hours or more prior the pickup: no cost 

0 to 48 hours prior pickup: 100% penalty 

Waiting times at Airports and Ports Hourly rate: $75/hour

For domestic arrivals Airport rates include 40 min. free waiting time from the scheduled arrival time.  Thereafter, the effective hourly rate shall be applied in 15 min. increments. The driver will be waiting no longer than one hour after the airport system informs “aircraft at the gate” for passengers at a determined meet & greet specific area according to the rules of each airport administration.

For international arrivals Airport rates include 50 min. free waiting time from scheduled arrival time.  Thereafter, the effective hourly rate shall be applied in 15 min. increments.

The driver will be waiting no longer than two hours after airport system inform “aircraft at the gate” for passengers at determined meet & greet specific area according with the rules of each airport administration.

Delays due to weather conditions or technical issues will be manage based on schedule availability. The company will perform the pickup based on vehicles and drivers available at soon as possible for every single situation. If the customer wants cancel the pickup because they don`t agree with the alternative solution provided by the company, the penalty fee will be 80%.

Grace period

Grace period for pickups at other sites is 15 minutes after the scheduled time. If the customer no show 15 minutes after the schedule, the pickup should be cancelled with 100% of penalty.

Safety and general rules

Vehicles cannot be loaded beyond seating capacity;

Alcohol Consumption and drug use is prohibited by law;

Smoking is not permitted inside the vehicles;

Pets / emotional support animals

Your pets / emotional support animals are very welcome in our vehicles. Otherwise, their safety and the vehicle's clean are our priority. Clean fees can be applied if needed.